Shipping policy
At Voresse, we are committed to delivering your order as efficiently and reliably as possible. Please read this Shipping Policy carefully before placing an order.
FREE WORLDWIDE SHIPPING
Voresse is pleased to offer complimentary standard shipping on all orders worldwide. No minimum spend required.
PROCESSING TIME
Orders are usually prepared and dispatched within 1–3 business days of payment confirmation. During peak periods or high order volumes, processing may take up to 7–10 business days.
Please note that processing time is separate from delivery time. Your estimated delivery window begins from the date of dispatch, not the date of order.
DELIVERY TIMES
Standard Shipping (Free)
Estimated delivery: 5–15 business days after dispatch, depending on your location and local courier handling.
Priority Express Shipping (Paid Upgrade)
Estimated delivery: 5–8 business days after dispatch.
Priority Express shipping fees are non-refundable under all circumstances, including in the event of a return.
All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to customs clearance, local courier handling, seasonal demand, or other factors outside our control.
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
ORDER FULFILMENT & WAREHOUSE
Voresse is a global fashion brand operating through an international fulfilment network. All orders are fulfilled and dispatched from our international warehouse, ensuring consistent quality control and reliable worldwide delivery.
CUSTOMS, DUTIES & TAXES
Voresse operates on a Delivered Duty Paid (DDP) basis. We cover all applicable customs duties and import taxes on outbound shipments, so you will not be charged additional fees upon delivery in most cases.
In rare circumstances where customs exceptions occur, please contact us at hello@voresse.com and our team will work to assist you in resolving the matter promptly.
SHIPPING ADDRESS ACCURACY
It is the customer's sole responsibility to ensure that the shipping address provided at checkout is accurate, complete, and correctly formatted. Voresse is not liable for delivery failures, delays, or non-delivery caused by:
• Incorrect or incomplete shipping address provided by the customer
• Failed delivery attempts due to wrong consignee information
• Parcels returned, held, or abandoned by the carrier as a result of address errors
• Delays or handling decisions made by third-party logistics providers or local couriers
In such cases, the order is considered fulfilled once it has been dispatched to the carrier. Refunds or replacements cannot be issued where non-delivery results from incorrect address details provided by the customer.
Please double-check your shipping information carefully before confirming your order.
DELIVERED BUT NOT RECEIVED
Once a shipment is marked as "Delivered" by the carrier to the address provided at checkout, the order is considered successfully fulfilled by Voresse.
In the event a parcel is marked as delivered but reported as not received, please contact us at hello@voresse.com immediately and we will work with the carrier to investigate. However, Voresse cannot be held liable for:
• Theft after delivery
• Misplacement by household members, building management, or neighbours
• Delivery to a safe place, mailbox, reception, or unattended location
• Errors or omissions related to the delivery address provided by the customer
We recommend checking with household members, neighbours, and building management before contacting us. Refunds or replacements are not automatically issued for orders confirmed as delivered by the carrier.
DELAYS & EXCEPTIONS
The vast majority of orders arrive within the estimated timeframe. However, occasional delays may occur due to customs processing, third-party logistics providers, public holidays, or seasonal demand. Voresse is not liable for delays caused by circumstances outside our control.
We appreciate your patience and understanding in these rare circumstances. If your order has not arrived within 20 business days of dispatch, please contact us at hello@voresse.com and we will investigate with the carrier on your behalf.
LOST IN TRANSIT
If your tracking information shows no movement for more than 15 business days after dispatch, please contact us at hello@voresse.com and we will open an investigation with the carrier. Investigations may take 7–14 business days to conclude.
Voresse will offer a resolution — either a replacement or a refund — only once the carrier has formally confirmed the parcel as lost. We are unable to process claims for parcels still in active transit.
CONTACT US
For any questions regarding your shipment or delivery, please contact us at hello@voresse.com
We aim to respond to all enquiries within 2–3 business days.
Thank you for shopping with Voresse.